Privacy Policy

Section 01

Information We Collect

1.1 Information You Provide Directly

When you create an account or use our Services, we may collect:

• Account Information: When you sign in with Apple, we receive your name and email address (or Apple's anonymized relay email) as shared by you.
• Profile Information: Display name and profile photo (if provided).
• Payment Information: We process in-app purchases and subscriptions through Apple's App Store. We do not store your credit card or payment details. All transactions are handled by Apple.
• Contacts: With your permission, we access your device contacts solely to help you find and connect with friends on GlazeMe. We do not store or sell your contacts.
• Messages & Glazes: The glaze messages you generate, send, or receive within the App.

1.2 Information Collected Automatically

When you use the App, we automatically collect:

• Usage Data: Features you use, pages you visit, and actions you take within the App.
• Device Information: Device type, operating system version, unique device identifiers, and crash/diagnostic data.
• Log Data: IP address, app activity timestamps, and error logs.

1.3 Information from Third Parties

• Firebase (Google LLC): We use Firebase for authentication, real-time database, and cloud storage. Firebase may collect usage and diagnostic data in accordance with Google's Privacy Policy.
• AI Services: Glaze content is generated using third-party AI providers. The text prompts you input are sent to these services for processing. We do not share personally identifiable information with AI providers beyond what is necessary to generate your requested content.

Section 02

How We Use Your Information

We use the information we collect to:

• Create and Manage Your Account: Set up and maintain your GlazeMe profile and credentials.
• Generate AI-Powered Glazes: Process your prompts through our AI pipeline to produce personalized glaze content on your behalf.
• Process Money Transfers: Display and handle money transfers between users within the App.
• Maintain Leaderboard Rankings: Track and display user rankings across the GlazeMe community.
• Send Push Notifications: Deliver timely in-app alerts and updates, with your permission.
• Sync Your Data: Keep your content and preferences consistent across your devices.
• Provide Customer Support: Respond to your inquiries and resolve any issues you encounter.
• Improve & Personalize the App: Analyze usage patterns to enhance features and tailor your experience.
• Ensure Safety & Security: Detect and prevent fraud, abuse, and unauthorized account access.
• Comply with Legal Obligations: Meet requirements under applicable laws and respond to valid legal processes.

Section 03

Keyboard Extension

GlazeMe includes an optional keyboard extension that allows you to send glazes from any app on your device.

• No Keystroke Logging: The keyboard extension does not log, store, or transmit any keystrokes or text you type outside of the GlazeMe glaze generation flow.
• Explicit Activation Only: The extension only accesses the App's features when you explicitly activate a GlazeMe action.
• No Surveillance: We do not use the keyboard extension for any form of surveillance or data harvesting.

Section 04

Payments & In-App Purchases

• Apple App Store Only: All payments, subscriptions, and in-app purchases are processed exclusively through Apple's App Store and governed by Apple's terms and privacy policy.
• No Raw Payment Data: We receive confirmation of your purchase (subscription status, credit balance) from Apple but never receive your raw payment or card details.
• Secure Storage: Subscription and credit data is stored securely in our systems solely to manage your account balance and entitlements.

Section 05

How We Share Your Information

• Service Providers: Trusted third-party vendors (Firebase/Google, AI providers, analytics tools) who assist us in operating the App, under strict confidentiality agreements.
• Other Users: Your display name, glaze messages you send, and leaderboard ranking are visible to other users as part of the App's core features.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is subject to a different privacy policy.
• Safety: To protect the rights, property, or safety of GlazeMe, our users, or the public.

Section 06

Third-Party Services

GlazeMe integrates with the following categories of third-party services:

Each third-party service operates under its own privacy policy. We encourage you to review those policies. GlazeMe is not responsible for the privacy practices of external services.

Section 07

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you the App's services. You may request deletion of your account and associated data at any time by contacting us.

Upon account deletion, we will remove your data from our active systems within 30 days, except where retention is required by law. You may request early deletion per Section 10.

Section 08

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption in Transit: All data transmitted between the App and our servers is encrypted using TLS/HTTPS protocols.
• Firebase Security Rules: We use Firebase Security Rules to restrict unauthorized access to data stored in our cloud infrastructure.
• Secure Authentication: Account access is protected by Apple Sign-In, providing secure, password-free authentication.
• Access Controls: Internal access to user data is restricted on a strict need-to-know basis.
• Incident Response: We maintain documented procedures for detecting and responding to security incidents.

Section 09

Your Rights & Choices

Depending on your location, you have the following rights over your personal data:

Section 10

Children's Privacy

GlazeMe is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.

Section 11

International Data Transfers

Your information may be transferred to and processed in countries other than your own (including the United States), where data protection laws may differ. By using the App, you consent to this transfer.

For users in the EU/EEA/UK, we ensure all international data transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) as approved by the European Commission, or other legally recognized transfer mechanisms.

Section 12

Apple Sign-In

We use Sign in with Apple as our primary authentication method. We comply with Apple's requirements for apps using this feature.

• Minimal Data Collection: We only request the minimum necessary information (name and email) required to create your account.
• Email Privacy: We fully respect your choice to hide your real email address via Apple's private relay service — the anonymized relay email functions identically for all app purposes.
• Apple Compliance: Our use of Sign in with Apple adheres to Apple's authentication guidelines and developer policies.

Section 13

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Revise the "Last Updated" date at the top of this page
• Post the updated policy within the App and on our website
• For significant changes, notify you via in-app notice or push notification

Your continued use of the App after changes are posted constitutes your acceptance of the updated policy. If you do not agree to the updated terms, you must discontinue use of the App.